Refunds & Cancellation.

1. Our position

What you buy is delivered immediately: the listing is placed and the crest is minted as soon as payment confirms. Once that has happened the purchase is final and we do not offer discretionary refunds — a rank that could be bought and unbought would not be a ledger.

That is our commercial position. It does not override the statutory rights below, which apply regardless of anything else on this site.

2. Statutory right of withdrawal

If you are a consumer in the EU, you have fourteen days to withdraw from a distance contract without giving a reason.

How that interacts with immediate delivery

For digital content delivered at once, the right of withdrawal expires when supply begins, provided you expressly consented to it beginning immediately and acknowledged that you would lose the right. When you bid you are asked to confirm exactly this, and your confirmation is recorded with the payment.

So: if you consented and your listing went live, the withdrawal right has lapsed. If you did not, or if supply had not begun, you may withdraw within fourteen days and receive a full refund.

How to withdraw

Send a clear statement to info@ipstrategy-group.de — an email saying you withdraw is enough. Include the payment reference from your receipt. You may use the model withdrawal form but are not required to.

If you are buying as a business rather than as a consumer, the statutory withdrawal right does not apply to you.

3. When we refund regardless

• We refuse your entry. If we decline a listing under clause 6 of the Terms of Sale, the payment is returned in full.
• We fail to deliver. If your listing does not appear or your crest is not supplied within the stated window and we cannot put it right, you get a full refund.
• Duplicate or technical charges. Charged twice for one bid, or charged an amount other than the one you confirmed? Refunded in full, promptly.
• Unauthorised payment. Tell us and we will refund and remove the listing while it is investigated.
• We close the ledger. If the site is discontinued during your paid year, the unused portion of your seat is refunded pro rata.

4. How to ask

Email info@ipstrategy-group.de with the payment reference from your Dodo Payments receipt and a sentence on what happened. Requests can also be raised with Dodo Payments directly, as merchant of record, using that same reference.

We acknowledge every request within two business days.

5. How refunds are paid

Approved refunds go back to the original payment method — we cannot send them anywhere else. Dodo Payments processes them, typically within 5–10 business days, after which your bank or card issuer decides when the money appears. Any refunded amount is removed from your cumulative total and your listing is withdrawn.

6. Cancelling the annual Tribute

There is nothing to cancel. The Tribute is not a subscription and nothing is charged automatically — we email a reminder before each anniversary and you decide whether to pay. Ignore it and the listing lapses at the end of the paid year. Your titles and crests remain yours.

7. Chargebacks

If something has gone wrong, contact us first — it is faster than a chargeback and we would rather fix it. Where a chargeback is raised, the listing is suspended while the payment provider reviews it.